Updox Launches Online Payment Solution Powered by PaySimple to Help Firms Optimize Revenue and Improve Efficiency



The advantage of the Updox payment solution is that it does not require any application to download. Patients can pay directly from their phones in a way that improves practice cash flow while providing a convenient patient experience.

Updox, an EverCommerce solution (Nasdaq: EVCM) and a comprehensive healthcare communications platform for in-person and virtual care, today announced the launch of Updateox Payments, powered by PaySimple, the management of EverCommerce payments for service companies. Updox Payments provides a quick and easy way to request and collect patient payments from any location or device.

With Updox Payments, practices interact with patients by engaging them wherever they are – on their mobile devices. The practice can send messages to patients via SMS with a link to make requested payments, such as co-payments or account balances, through their mobile devices to create a contactless meeting. Online payment is made in a secure environment compliant with HIPAA and PCI standards. Updox Payments also offers an easy-to-use dashboard so firms can track payments, manage claims, and see status immediately.

As healthcare consumerism grows, online and mobile payment options are conveniences that patients are getting from other companies and now expect from healthcare providers as well. A Trends in Healthcare Payments survey found that 68% of patients wanted to pay for their clinicians’ offices using electronic tools, but only 20% said they could actually make payments online.

“The advantage of the Updox payment solution is that it does not require any application to download. Patients can pay directly from their phones in a way that improves practice cash flow while providing a convenient patient experience, ”said Zach Zettler, President of Updox. “Firms save time on paper costs and the administrative burden of managing statements and receipts.

Liz Rosenbaum, office manager of Optimal Health Family Practice in Provo, Utah, says the solution works well for the practice. “Updox Payments is very convenient and has been well received by our patients,” she says. “There is no longer a need to call patients and ask them to call back to get their payment information. I can just send the link and it’s done. This saves us a lot of administrative time.

Learn more about Updox Payments at https://info.updox.com/2021_updox_payments_demo. For updates and additional information from the company, visit http://www.updox.com or follow @updox on Twitter.

About Updox

A comprehensive healthcare communication platform for in-person and virtual care, Updox provides a consolidated inbox for healthcare providers to manage the entire patient journey and office productivity. Through an all-in-one platform, Updox provides a wide range of features for virtual health, patient engagement and paperless office efficiency that work together to reduce costs and generate revenue. Headquartered in Dublin, Ohio, Updox, an EverCommerce company, is integrated with more than 100 electronic health records (EHRs) and practice management systems to serve more than 560,000 users and 210 million patients. Find out how we’re making the healthcare industry simple. Visit http://www.updox.com or follow the company on Twitter, LinkedIn and Facebook.

About PaySimple

PaySimple is a leading payment management solution for service businesses, supplying the cash flow of more than 20,000 businesses in the United States. PaySimple partners with businesses to drive growth with flexible payment and billing solutions such as credit cards, debit cards, ACH transfers, recurring billing and online payments, and offers personalized customer service to meet their unique and varied needs. PaySimple offers an all-in-one payment, billing and customer management solution. For more information, visit http://www.paysimple.com.

About EverCommerce

EverCommerce [Nasdaq: EVCM] is a leading service commerce platform, providing integrated and tailored SaaS solutions that help more than 500,000 global service-based companies accelerate their growth, streamline operations and increase retention. Its modern digital and mobile applications create predictable, informed and practical experiences between customers and their service professionals. Specializing in the home and field services, health services and fitness and wellness industries, EverCommerce solutions include end-to-end business management software, integrated payment acceptance, marketing and customer engagement applications. Learn more at EverCommerce.com.

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