updating booking systems and online services


Please accept our sincere apologies for any inconvenience caused by the disruption of our online services, including your ability to book online and the use of your Learn to Swim home portal. We are working very hard to get these services back up and running as soon as possible.

We know how valuable these services are to you and we are doing everything we can to get your online service back on our app and website, but please bear with us.

In the meantime, please call us for any reservations. We’ll let you know when we’re able to, but please read our FAQ section below:

FAQs

  • How can I book?
    Please call us on 02382 000299 for any reservations or to visit the centre. We use a manual booking system to book all of our classes and activities so we can save numbers etc. You can also visit our centers during normal opening hours.
  • Are there any restrictions on booking, for example how many days in advance?
    Fitness Direct, Senior Active and Teen Active members can book fitness classes up to four days in advance. Non-members can book fitness classes up to three days in advance.

  • When will online services return?
    We are working hard to rebuild the booking systems and hope it should be available in the next few days. However, the Learn to Swim home portal will take longer to rebuild.
  • Can I access the home portal to see my child’s lesson progress?
    The Learn to Swim home portal is currently also offline and will unfortunately take longer to rebuild. Please speak to your swim team who will be happy to get a report from your child’s teacher.
  • Will there be any changes to reservation systems when they are restored?
    Hopefully the reservation system will work just like before. It’s likely that you’ll need to reset your PIN to log in for the first time. We will let you know how to proceed once our systems are online.

Thank you for your patience and support during this time.

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