Transport Department officials resist online services, 1.7 lakh pending applications on Vahan portal, Auto News, ET Auto


Karnataka has more than 1.7 lakh applications pending on the Vahan portal, which offers 15 vehicle-related contactless services. Requests include payment of motor vehicle tax, surrender or suspension of Certificate of Registration (RC), inspection or certificate of fitness, issuance of duplicate RC, change of address in the RC, transfer of ownership, addition of mortgage, termination of mortgage, issuance of AC, addition or modification. nominative, RC contact details, FC duplicate, renewal of registration, modification of motor vehicle and reattribution of gray card.

Data shows that Bengaluru East RTO in Kasturinagar (formerly Indiranagar) tops the list with 7,323 requests, followed by Electronics City RTO (7,212), Kalaburagi (6,780), Raichur (6,262), Mangaluru (6,062) , Central Bengaluru to Koramangala (5,683), Davanagere (5,650) and Koppal (5,416).

In Bengaluru, the pending status of applications in other major RTOs are: West Bengaluru in Rajajinagar (4,544), South Bengaluru in Jayanagar (4,772) and North Bengaluru in Yeshwantpur (4,809). Overall, there are 71 RTOs (Regional Transportation Offices) and ARTOs (Deputy Regional Transportation Offices) across the state. Transport Minister B Sriramulu recently issued a memo to suspend the first in, first out (FIFO) initiative citing the huge wait of applications on Vahan.

Sources said there was opposition from some of the Department of Transport officials against contactless and FIFO (First In, First Out) services. Senior IAS officer Rajender Kumar Kataria, who led the introduction of these initiatives, was transferred from the department on April 18, 2022, which sources say hampered implementation. There are also several complaints that claimants are unable to make payments online, forcing them to visit RTOs. There are several complaints of corruption, red-tapism, touts and overcrowding at RTOs across the state.

“Under FIFO, officials have to approve the application of the first applicant and then process the next one according to the date of applications. Previously, some officials used to keep some applications pending and prioritize them to others for reasons they know best. In fact, there are some applications that have been pending for more than 10 years. We were recently asked to process 1 lakh applications in a month. But that’s not much likely,” a department source said.

Officials said they were unable to process new applications until pending ones were resolved, so there was a backlog of new vehicle registrations statewide. FIFO was also to be implemented for Sarathi (DL related services) once the Vahan process was completed. “The idea of ​​contactless services is to avoid RTO visits and FIFO would have helped reduce delays, but there have been efforts to derail this by a section of officials,” said S. Manjunath, a resident of Hebbal. Additional Commissioner for Transport (e-Governance) J. Purushotham was not available for comment.

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