Tesco has confirmed that its website and app are down as customers complain that they cannot access the site.
The supermarket giant said it was experiencing technical issues in a statement on Twitter.
Tesco told its customers, âWe are having an issue with our website and app and we are working hard to get things going again.
“We apologize for any problem.”
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According to Downdetector, which monitors website outages, hundreds of people have reported issues with Tesco’s online services in the past hour.
Reports of problems with the website started to increase around 7 a.m. this morning, with more than 200 people now complaining that services are down.
Tesco confirmed the outage shortly after 9 a.m.
Responding to a customer with an update, the company said, âOur apologies for the ongoing website issues, our IT team is currently working on fixing these issues, I’m concerned we don’t have a timeline. for that at the moment.
“Sorry for the additional inconvenience and thank you for your patience, I would recommend that you come back later today.”
Some customers say they are unable to track their delivery orders, while others have reported an error message when trying to access the mobile app.
One customer said: âTesco’s website is down. I have a delivery to make, their website usually tells me when it will arrive! But I have no way of knowing now. “
Another commented: “I have a click & collect command that I need to modify before the cutoff in 2h!”
A third said: “This must be a big deal as it’s been down for over 3 hours. I guess you’ve turned the server off and back on.”
Tesco added that there is “no information to suggest” that deliveries expected today will be affected by the outage.
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