SSS urges members of MECQ regions to continue using online services, drop boxes


PRESS RELEASE: SSS branches will be open on weekdays only from 9 a.m. to 4 p.m.

This is a press release from Social Security.

In accordance with the Amended Enhanced Community Quarantine Declaration (MECQ) in the National Capital Region, Laguna, Cavite, Rizal, Bulacan, the City of Santiago in Isabela, Quirino and Abra from April 12 to 30, all offices and branches of the social security system (SSS) located in the covered areas will operate with only a reduced workforce to ensure the continued delivery of services.

For this reason, SSS advises its members, retirees, covered employers and the public to continue to use its online services and drop box system when transacting with its offices and branches as the national government expands quarantine limits. to curb the spread of COVID-19.

During this period, only 50% of branch employees are required to physically report to work, while the rest will use alternative working arrangements.

With the 8 p.m. to 5 a.m. curfew in effect during the MECQ period, said SSS branches will be open weekdays only from 9 a.m. to 4 p.m. In-branch transactions are limited to the following:

  • Appointments made with the agency
  • Submission of documents via the drop box (for transactions that are not available online)
  • Removal of Unified Multi-Use Identification (UMID) cards and subsequent educational loan checks
  • Compliance with the annual retiree confirmation program (only for people whose pension is suspended)
  • Use of counter services

These measures will also apply to other territories placed under the MECQ by virtue of a decree issued by their respective territorial communities.

The selected SSS branches will continuously implement the digital coding system. Prescribed transaction days for members, applicants and employers are based on the 10th digit of their Social Security (SS) or Employer (ER) number – 1 and 2 every Monday, 3 and 4 every Tuesday , 5 and 6 every Wednesday, 7 and 8 every Thursday, and 9 and 0 every Friday.

For funeral or death benefit claims, the basis for the prescribed transaction day will be the 10th digit of the SS ID of the deceased SSS member.

However, if the prescribed trading day falls on a public holiday, the member, provider or employer can transact with the SSS on the next business day. If the system is unavailable, the SSS will schedule a meeting with the people online or choose to wait for the system to be operational.

The SSS also encourages the public transacting to use the online service channels of the pension fund, such as the My.SSS portal of the SSS website at, the mobile application SSS and Text-SSS to 2600.

Information on mandatory online transactions and other online services is published on the SSS Facebook page at and

Likewise, members can access the list of different payment channels at

Branches not affected by the MECQ declaration will follow normal working hours from 8 a.m. to 5 p.m.

For more information, follow the SSS on Facebook and YouTube on “Philippine Social Security System”, Instagram on “mysssph” and Twitter on “PHLSSS” or join the SSS Viber community on “MYSSSPH Updates”. –


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