The Social Security System (SSS) plans to add more services to its online platforms as more members switch from manual to electronic transactions.
“We will be working on adding more processes for online services for the convenience of all our members,” SSS Vice President Normita Doctor announced in an online press briefing on Wednesday.
She said the state-run pension fund plans to add features such as correcting member information, registering employers and submitting employment records; as well as filing claims for disability, death and maternity benefits.
The agency will also enhance its mobile application by making available the services already present on the my.SSS portal.
“We want to replicate that or as much as possible in the SSS mobile app,” Doctor said.
Of the total transactions in 2020, 75% were done by electronic means, while only 25% were done manually. This compares to the ratio of 65 to 35% in 2019.
SSS Vice President Allan Gene Padilla said that to date more than 25 major services are already available on the my.SSS portal.
These services include online applications for disaster loans, pension loans, retirement allowances (subject to eligibility requirements for online filing), unemployment benefits and funeral applications; submitting member data change requests for simple member corrections; and presentation of the claim for reimbursement of sickness benefits for employers.
SSS also introduced members and employers to the Real Time Loan Payment Reference Number (RTPL-PRN) processing feature, the Benefit Redistribution module and the enhanced Disbursement Account Enrollment module with the download a proof of account, formerly known as Bank. Registration module.
The agency has improved the online SS number application function and provided members with access to the remittance/cash point company reference number application.
Members also have access to other virtual services, including viewing their contribution and loan records; and inquire about the status of their benefit claims and their eligibility for benefit programs, among others. These can be accessed through the My.SSS portal as well as the SSS mobile app, Text-SSS and self-service express kiosks.
Members can also view their membership information, PRN payment list and SSS branch addresses; apply for a payday loan; submit maternity notifications (for self-employed, volunteer, and overseas Filipino workers); generate PRNs for contributions; and update their contact details through the My.SSS portal and the SSS mobile app.
Using the My.SSS portal, members can also make an appointment with an SSS agency, submit a request for SSS records, enroll in the Personal Equity and Savings Options Fund or the Flexi Fund, use a simulated retirement calculator and view details of their Unified Multipurpose Identification Card or SSS ID, as well as change their account password.
With the SSS mobile app, members can also pay dues using PayMaya and Bank of the Philippine Islands.