Online payment plans help nearly 21,600 customers pay their self-assessment bill


As of April 6, 2022, nearly 21,600 self-assessment customers who were unable to pay their tax bill in full have implemented a payment plan to spread the cost into manageable monthly installments – an increase of 3,900 customers compared to the previous year – HM Revenue and Customs (HMRC) revealed.

The deadline for customers to submit their tax returns for the 2021 to 2022 tax year and pay any tax due is 31 January 2023 and HMRC encourages anyone who has not yet completed their return to do so early. Those who have already completed their self-assessment know what they owe and can budget to make payments on time.

Early filing also means that customers, who are unable to pay their tax bill in full by the deadline, will have plenty of time to access support and advice on GOV.UK. HMRC may be able to help by arranging an affordable payment plan.

In the 12 months to April 5, 2022, nearly 142,000 customers chose to use self-serve Time to Pay to pay any tax owing for the 2020 to 2021 tax year, spreading the cost of around £475 million in monthly installments.

Myrtle Lloyd, Director General of Client Services at HMRC, said:

We’re here to help customers with their tax obligations and if you’re wondering how to pay your self-assessment bill, help and assistance is available. Visit GOV.UK and search for “help pay Self Assessment” to find out more.

Using HMRC’s self-service Time to Pay feature means customers get a bespoke payment plan via monthly direct debits. This means they can split the cost of their tax bill based on the amount owed and the duration of payment. Self-assessment clients can apply on GOV.UK if they:

  • have filed their income tax return for the 2021 to 2022 tax year
  • owes less than £30,000
  • can pay in full within 12 months

If customers owe more than £30,000 or need more time to pay, they should call the Self-Assessment Payment Helpline on 0300 200 3822.

A list of alternative payment options, including payment via the free and secure HMRC app, is available on GOV.UK.

A full list of payment options and eligibility criteria can be found on GOV.UK by searching for “HMRC payment option“.

Help and support is available on GOV.UK for those completing their self-assessment tax returns. There is also a series of videos on YouTube.

All self-assessment clients should be alert to the risk of criminals emailing, calling or texting claiming to be from HMRC. Scams come in many forms – some threaten immediate arrest for tax evasion, others offer a tax refund. Contacts like these should raise alarm bells and HMRC advises customers to take their time and check scam advice by searching for ‘HMRC scams’ on GOV.UK. HMRC also urges customers never to share their HMRC login details. Someone using them could rob the customer or make a fraudulent claim on their behalf.

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