Metro Water Services Partners with InvoiceCloud to Launch New Online Payment System | Business

NASHVILLE, Tennessee and BOSTON–(BUSINESS WIRE)–March 3, 2022–

Nashville Metro Water Services has partnered with InvoiceCloudan EngageSmart( NYSE: ESMT ) for Online Bill Payment Services, to launch an enhanced online billing and payment system for Nashville Metro Water Services customers. The new online payment portal was launched on February 23.

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Metro Water Services chose InvoiceCloud so customers can pay their water bills as intuitively and seamlessly as buying online. The new InvoiceCloud system offers the ability to make secure payments via SMS, Apple Pay, Google Pay, PayPal and Venmo, in addition to the credit card options previously offered by the city. Online payment via eCheck will remain a free service.

Metro Water Services has incorporated these convenient new payment options to meet the needs of Nashville’s diverse and tech-savvy population. Living and working in a big city, Nashville customers are accustomed to high-quality digital services in restaurants, retail stores, and public transportation. The new InvoiceCloud portal will also improve communications between Nashville Metro Water Services and customers, with customers having the option to sign up for paperless billing or SMS notifications.

“Our goal is to provide customers with a payment experience that’s perfectly tailored to their needs, and InvoiceCloud helps us do just that,” said Shannon Frye, assistant manager of Nashville Metro Water Services. “We serve a wide range of customers used to managing everything from doctor’s appointments to booking vacations online. With InvoiceCloud’s secure and convenient portal, we are confident that customers will be much happier with the overall experience.

To take advantage of these new secure payment options and other features such as automatic payment and scheduled payments, customers can register on the InvoiceCloud customer portal. here.

About Invoice Cloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions prioritize customer experience. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments along the way. With over 2,100 customers across the United States and over 50 million payments processed each year, InvoiceCloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit

About Engage Smart:

EngageSmart is a leading provider of customer engagement software and integrated payment solutions. At EngageSmart, our mission is to simplify customer and customer engagement to enable our customers to focus their resources on initiatives that improve their business and better serve their communities. Headquartered in Braintree, MA, EngageSmart offers true vertical, single-instance, multi-tenant Software-as-a-Service (“SaaS”) solutions, including SimplePractice, InvoiceCloud, HealthPay24, and DonorDrive, designed to simplify the engagement of our customers with their customers by driving digital adoption and self-service. EngageSmart serves more than 79,000 customers in the SMB Solutions segment and more than 3,100 customers in the Enterprise Solutions segment across five primary verticals: Health & Wellness, Government, Utilities, Financial Services and Donations. For more information, visit and follow us on LinkedIn.

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Katie Jacobs

Quarter Horse PR for InvoiceCloud

[email protected] Relations:

Josh Schmidt

Engage Smart, Inc.

[email protected]



SOURCE: Engage Smart

Copyright BusinessWire 2022.

PUBLISHED: 03/03/2022 09:00/DISC: 03/03/2022 09:02

Copyright BusinessWire 2022.

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