Calling it a gift for the people of Delhi ahead of the 75th Independence Day, the city government on Wednesday launched “faceless services” linked to the transport department.
Chief Minister Arvind Kejriwal inaugurated the initiative by locking down the premises of the IP Estate Zone RTO.
According to the government, the program will initially cover 33 major transport-related services – covering almost 95% of the requests usually received by the ministry – and other services will soon be added. Only the driving and vehicle aptitude tests will be carried out in person.
The faceless services will provide “the absence of long lines, brokers and middlemen at the RTO office,” the government said, adding that people can now access “all the work of the transport department” while staying at home.
âPeople would go, line up every time, and then someone would keep objecting to their candidacy over and over again. You will eventually tire yourself out and have an officer do it, âMr. Kejriwal said.
âAll of the transport service’s services are now digital, no need to retrieve documents and queue, no need to take vacations, no need to call on an intermediary or an agent. Just turn on the computer and do it, âhe added.
Four RTOs were closed on Wednesday: IP Depot, Vasant Vihar, Sarai Kale Khan and Janakpuri. Support services will be available at these offices to ensure a smooth transition.
âThe trial of these services began on February 19, 2021 and 3.42 lakh service requests were processed over a period of five months,â the government said.
The CM said all departments were going faceless and online.
Institutional restructuring, the government said, was also underway in the RTOs, with the ministry having restructured its field operation and 3 deputy commissioners having been deployed to Surajmal Vihar, Sarai Kale Khan and Dwarka covering all areas of Delhi.
The government said that these offices would help facilitate faceless services and also take over the direction of road safety, law enforcement and other work related to the area of ââthe Department of Transportation.