Hang Seng Bank has launched a new “Pay with Hang Seng” online payment service, providing greater convenience for customers who need to use digital banking services. The latest service allows customers to make online payments with instant debits taken directly from their bank accounts without additional registration or inconvenient reloading procedures. The bank said it was designed to solve these online payment issues. To use the service, customers can select the Hang Seng mobile app as their payment method when using a participating online merchant platform.
Details of the corresponding transaction including payment amount and merchant name will be automatically displayed on the app, which means there is no need to manually enter the information one by one. Customers will then be guided to log into their account securely using biometric authentication where they can select which Hong Kong dollar checking or savings account to debit. The expenses will be displayed on the account instantly with an at-a-glance summary of the account balance.
The bank said the latest payment service was the result of an internal survey of more than 800 consumers aged 18 or older, where 53% and 55% of respondents cited the simplicity of the payment process, respectively. and payment security as key considerations when choosing an online payment method. The main reason given for the failure of an online payment process was entering an incorrect password (56%), while 76% of respondents said payment security was a major factor. when deciding to switch to a new online payment service.
âWith the launch of ‘Pay with Hang Seng’, we are further integrating bank payment services into the daily lives of customers so as to make things easier and more convenient. We will extend this online payment service to more online merchants in a diverse range of product and service categories, with the aim of enabling our customers to enjoy a high quality of life, âsaid Herman Cheng, Head of Digital Banking Services at Hang Seng.
Officially launched on November 30, “Pay with Hang Seng” invited Price.com.hk as the premier online merchant partner, allowing customers to log into the Hang Seng mobile app to enjoy their purchases on the platform. form. A number of selected promotional items will be offered by Hang Seng and Price.com.hk.
âWith the growing popularity of mobile payment technology, we are delighted to partner with Hang Seng Bank as the premier e-commerce marketplace supporting ‘Pay with Hang Seng’. In addition, a large-scale campaign as well as various flash sales will start from December 13 to promote this new service to customers and merchants, âsaid Sam Li, Managing Director of Price.com.hk.
Photo courtesy of Hang Seng Bank
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