Greater Johnstown Water Authority partners with InvoiceCloud to launch new online payment system



JOHNSTOWN, PA and BOSTON – (COMMERCIAL THREAD) – The Greater Johnstown Water Authority (GJWA) has partnered with InvoiceCloud, an EngageSmart solution for online bill payment solutions, to launch an enhanced online billing and payment system for GJWA customers. The new online payment portal was launched on November 15. GJWA customers who wish to register for online bill payment and other convenient payment options and scheduling features can visit www.gjwa.com.

Currently, 4,000 of GJWA’s 25,000 clients are registered to pay their bills online each month. The water utility has turned to InvoiceCloud to provide a more user-friendly payment and bill management system and is confident that the secure cloud-based InvoiceCloud platform will help drive more customers to migrate payments by mail, in person and by phone live to payment. in line. The new InvoiceCloud system includes the ability to set up AutoPay monthly payments using credit card, debit card or ACH and pay water bills online, by text message or over the phone. It also includes the ability to schedule payments on specific dates of the month. In the previous system, only customers who opted for ACH withdrawals for online payments had access to the AutoPay option, and direct payment options via SMS and phone were not available.

“Not only is paying online more secure and cost effective than making payments via a paper check that is then mailed to us or deposited in person, it also gives everyone the Water Authority. more time to focus on customer needs, ”said GJWA Deputy Director Melissa Radovanic. “Johnstown has seen significant real estate growth over the past 18 months as more people choose to live further from the city and closer to the outdoors. Meeting customer demand and the digital expectations of new and existing residents is critical. InvoiceCloud helps us do just that.

When it comes to foot traffic in the office, busy days at the start of the month can mean hundreds of people come to the office to pay their bills, ask questions about their account, or other similar requests that might be. resolved through the online portal. Resource efficiency for the Greater Johnstown Water Authority, convenience and satisfaction, and public safety with respect to the spread of COVID-19 are all priority concerns for the GJWA.

“I would love if we could get our 25,000 customers to use the online payment portal,” said Radovanic of GJWA. “Our partnership with Invoice Cloud provides fairly easy-to-use functionality on a smartphone. ”

Key features of InvoiceCloud’s new GJWA online payment portal include email reminders for customers when an invoice is ready, after payment is scheduled, and payment confirmation; the ability to view up to two years of payment history; and the possibility of paying by SMS. To keep water rates and service charges reasonable, customers who choose to pay online with a credit or debit card will be charged a convenience fee of 2.75% and $ 1.49 for electronic or ACH checks.

About the Greater Johnstown Water Authority

The Greater Johnstown Water Authority was incorporated under the Municipality Authorities Act in 1964 by the Town of Johnstown and the Boroughs of Westmont and Southmont as a joint municipal authority to provide potable water to residents of the Greater Greater Johnstown. The Greater Johnstown Water Authority operates three dams, a well, a 14 million gallon per day (mgd) water treatment plant in Riverside, a 5 mgd treatment plant at Saltlick Reservoir, and numerous storage tanks and stations pumping. The Authority currently serves a base of over 21,000 water customers and 8,500 sewer accounts.

About InvoiceCloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based Electronic Invoice Presentation and Payment (EBPP) space, helping institutions bring the customer experience to the forefront. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments in the process. With more than 2,100 customers in the United States and more than 50 million payments processed each year, InvoiceCloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit www.InvoiceCloud.com.


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