In an effort to provide hassle-free and transparent services to the population as part of its e-governance initiatives, the government of West Bengal on Monday rolled out three new online services – a one-stop-shop system for issuing approval. of the construction plan, the issuance of a business license and municipal transfer and assessment.
These new online services for urban areas of the state are “unique and unprecedented” initiatives that will bring “local level transparency” into inter-ministerial integration, said state finance minister Amit Mitra .
âI don’t think this kind of digital revolution has happened in any other state. Any other state government may not be able to provide this type of extended digital services to businesses, municipalities and Urban Local Bodies (ULBs). However, we do provide these services, âhe said, adding that these online services will make it even easier if you are doing business in the state.
Currently, 60 ULBs are engaged in the one-stop-shop system for issuance of building plan approval. Within three months, the remaining ULBs will also fall under this system.
Mitra said that around 1.5 crore of people will benefit from the online building plan approval feature, while around 2 crore of people are expected to benefit from digital issuance of a business license (certificate of enrollment ) with the registration of stores and establishment via a common application form. âIt will be a complete digital process. There will be no human interference, âsaid the minister.
As part of the municipal transfer and evaluation system (e-Mutation), currently 123 ULBs are engaged. âA lot of people will benefit from the online mutation feature. The electronic transformation will take place at the enterprise level, âsaid Mitra.
The delivery time for all three online services by ULBs is 15 days. “There are penalty provisions for municipalities if the deadline is not met,” Mitra added.
Chandrima Bhattacharya, state minister for urban development and municipal affairs department, said Kolkata and Howrah were not subjected to these new online facilities because they already have regulations and “robust systems”.
As part of the new e-governance initiatives launched on Monday, applicants will get a system-generated and digitally signed building permit, business license and transfer certificate from the respective ULB after paying the fees online.