Image used for representational purposes only
NOIDA: With the increase in Covid cases, Noida Department of Energy has urged consumers to avail online services related to bill correction, charging capacity, new connections and many more .
Local NCO Offices (SDOs) have also been told to operate at 50% capacity to ensure appropriate Covid behavior while a Covid helpline will be provided to assist those still coming from rural areas. The decision was made to prevent the spread of Covid-19.
“Although we already have online services for bill payments and new connections, instructions have been given to provide online services for problems related to the correction of bills, the increase or decrease of load capacity, rate change, new connections, name change and other such services.Also, while all sub-centre offices are open, they are required to ensure Covid-appropriate behavior said VN Singh, Chief Area Engineer of Noida Power Department, Pashchimanchal Vidyut Vitran Nigam Limited (PVVNL).
Singh further added that all these services are available on their helpline number 1912. Consumers can also register their complaints through WhatsApp number 7859804803.
While most urban consumers are familiar with online services, there are still a large number of rural consumers in GB Nagar who still enjoy the facilities of local nightclub offices in the absence of internet or smartphones.
“The majority of rural consumers still go to their local discom offices to solve their problems. To ensure their safety and that of the staff, a help desk is in place to assist them,” Singh said.