City of Hagerstown Partners with InvoiceCloud to Launch New Online Payment System | Business

HAGERSTOWN, Md. and BOSTON–(BUSINESS WIRE)–February 10, 2022–

The City of Hagerstown, MD, has partnered with InvoiceCloudan EngageSmart( NYSE: ESMT ) for online billing and payments, to launch an enhanced digital payment portal for over 40,000 Hagerstown residents. The new payment portal, powered by InvoiceCloud, launched on January 31.

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Prior to implementing InvoiceCloud, Hagerstown customers were limited to paying invoices by credit card, cash or check. InvoiceCloud offers customers the option to pay their invoices by phone, SMS, ApplePay, GooglePay, PayPal or Venmo.

“Providing residents of Hagerstown with a secure way to pay their bills online with the same ease of use and payment options they have on nearly every other e-commerce platform is something to be proud of,” said Beth Everhart, responsible for support services. “A significant benefit of InvoiceCloud is the convenience it provides to both our residents and city employees, giving everyone the precious gift of time in the day to focus on high-priority items.”

With the old payment service, 30% of all customer service calls to the City were payment related. InvoiceCloud’s user-friendly online platform is not only more convenient and available 24/7 for customers, it also reduces the time City employees have to spend manually processing payments.

Hagerstown uses InvoiceCloud to bring new features to its customers, including paperless invoicing, the ability to link multiple accounts and invoice types, and full visibility into account and payment history. The InvoiceCloud Portal also gives Hagerstown residents and business owners the ability to pay a variety of bills in one place, including electric, water and sewer bills, parking tickets and municipal tax payments.

“The move to InvoiceCloud’s payment portal is a big step forward for Hagerstown,” said Hagerstown Mayor Emily Keller. “Having listened to our customers and our employees, we are proud to have a service that makes their lives easier and improves the satisfaction of our customers.”

Hagerstown customers who want to sign up for online bill payment and other convenient payment options and scheduling features can visit Hagerstown will absorb the online payment convenience fee, so this is a free service for all customers.

About Invoice Cloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions prioritize customer experience. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments along the way. With over 2,100 customers across the United States and over 50 million payments processed each year, InvoiceCloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit

About Engage Smart:

EngageSmart is a leading provider of customer engagement software and integrated payment solutions. At EngageSmart, our mission is to simplify customer and customer engagement to enable our customers to focus their resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, MA, EngageSmart offers true vertical, single-instance, multi-tenant Software-as-a-Service (“SaaS”) solutions, including SimplePractice, InvoiceCloud, HealthPay24, and DonorDrive, designed to simplify the engagement of our customers with their customers by driving digital adoption and self-service. EngageSmart serves more than 74,000 customers in the SMB solutions segment and more than 3,000 customers in the enterprise solutions segment across five primary verticals: Health & Wellness, Government, Utilities, Financial Services and Donations. For more information, visit and follow us on LinkedIn.

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Katie Jacobs

Quarter Horse PR for InvoiceCloud

[email protected] Relations:

Josh Schmidt

Engage Smart, Inc.

[email protected]



SOURCE: Engage Smart

Copyright BusinessWire 2022.

PUBLISHED: 02/10/2022 10:28 AM/DISC: 02/10/2022 10:28 AM

Copyright BusinessWire 2022.

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