City of Denton partners with InvoiceCloud to launch new online payment system for utility customers


DENTON, Texas and BOSTON–(BUSINESS WIRE)–The City of Denton, Texas, has partnered with InvoiceCloudan EngageSmart(NYSE: ESMT) for online billing and payments, to launch an enhanced digital payment portal for 140,000 Denton residents and utility customers. The new payment portal, powered by InvoiceCloud and integrated with Harris NorthStar, launched on February 17.

By implementing InvoiceCloud, Denton now offers customers the ability to pay utility bills by phone, SMS, GooglePay, ApplePay, PayPal or Venmo. The new InvoiceCloud system also has a shopping cart feature, which will allow Denton residents who own multiple properties to pay multiple bills at once. Plus, with InvoiceCloud’s system, phone numbers are stored securely so residents don’t have to re-validate information each time they make a payment via text or phone.

With a customer base growing by approximately 5% each year, City of Denton administrators predict that InvoiceCloud’s easy-to-use self-service options will prove valuable to customers and limit the time city employees city ​​spend processing payments. Additionally, the City chose InvoiceCloud’s easy-to-use bill payment and management system to drive the adoption of paperless billing services. Currently, only 30% of Denton customers are enrolled in paperless billing. The diversity of Denton’s population, including students, was also a mitigating factor in implementing a solution that accepts a wide range of digital payment options.

“The InvoiceCloud payment portal offers many exciting new features that uniquely address the needs of our customers,” said Christa Foster, Customer Service Manager at Denton. “We’re also excited about InvoiceCloud’s seamless integration with Harris NorthStar and SilverBlaze. We’ve experienced a lot of friction with our legacy online invoicing solutions and have been truly impressed with the enhanced experience InvoiceCloud offers both our customers and our employees. ”

Denton utility customers who wish to enroll in online bill payment and other convenient payment options and scheduling features can visit here. Denton will continue to absorb online payment convenience fees for customers.

About Invoice Cloud:

InvoiceCloud, an EngageSmart solution, is the leading provider of online bill payment services. Founded in 2009, the company has become a leading disruptor in the cloud-based electronic bill presentment and payment (EBPP) space, helping institutions prioritize customer experience. By switching to InvoiceCloud, customers improve customer engagement, loyalty, and efficiency while reducing churn and missed payments along the way. With over 2,100 customers across the United States and over 50 million payments processed each year, InvoiceCloud is one of the most secure, innovative and inclusive fintech solutions on the market. To learn more, visit invoicecloud.com.

About Engage Smart:

EngageSmart is a leading provider of customer engagement software and integrated payment solutions. At EngageSmart, our mission is to simplify customer and customer engagement to enable our customers to focus their resources on initiatives that improve their businesses and better serve their communities. Headquartered in Braintree, MA, EngageSmart offers true vertical Software-as-a-Service (“SaaS”), single-instance, multi-tenant solutions, including SimplePractice, InvoiceCloud, HealthPay24, and DonorDrive, designed to simplify employee engagement. our customers with their customers by driving digital adoption and self-service. EngageSmart serves more than 79,000 customers in the SMB Solutions segment and more than 3,100 customers in the Enterprise Solutions segment across five primary verticals: Health & Wellness, Government, Utilities, Financial Services and Donations. For more information, visit engagesmart.com and follow us on LinkedIn.

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