Big Banks ‘Online Services, Airlines’ Systems Crash – Finance – Networks – Security – Software



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The internet services and payment terminals of major banks, as well as the websites of other major brands, were taken offline on Thursday afternoon in what appears to be an issue with a widely used DDoS mitigation service.

Users have reported widespread problems accessing a range of internet properties and online services such as CBA, Westpac, ANZ, AMP Bank, Macquarie Bank, ME Bank and more.

The root cause appears to be an issue with Akamai’s Distributed Denial of Service (DDoS) mitigation platform, Prolexic.

“If you are facing downtime, please disable / route the Prolexic solution,” advised a customer service agent contacted via chat on Akamai’s website.

“We deeply apologize for the experience.”

The agent said there was no other information that could be offered, but that “Akamai’s technical team is working on it.”

Similar disclosures were made on social media and sources also confirmed Prolexic to be the cause.

An Akamai spokesperson officially confirmed at 6:30 p.m. that there was a problem.

“We are aware of the problem and are actively working to restore services as soon as possible,” said a spokesperson.

It appears that the issues persist on Akamai’s side at 7:00 PM AEST, but many customers have been able to deploy suggested workarounds.

A source said iTnews that the outage was impacting Virgin Australia’s flight operations, with gate staff unable to access the airline’s computer systems for about half an hour, but this had since been resolved.

The big banks faced a lot of criticism from customers via social media, with many people stranded at the point of sale unable to transact.

Australia Post indicated he also feels a certain impact.

“An external failure is currently affecting a number of our services,” he said. “We are investigating and will keep you updated as more information becomes available.”

ABC noted that his services began to return at 4:15 p.m. AEST.

Update, 5:35 p.m .: This story originally stated that eftpos was “down”, based on reviews from corporate users such as SA Service, and end users. A spokesperson for eftpos has since clarified that eftpos itself is not “down”, although users cannot access its services. The story has been corrected to reflect this.


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