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Akamai is investigating an ongoing outage affecting many major websites and online services, including Steam, the PlayStation Network, Newegg, AWS, Amazon, Google, and Salesforce.
While the company has already acknowledged the problem, pinning it on an Edge DNS service issue, Akamai is still trying to find the underlying cause of the problem.
“We are aware of an emerging issue with the Edge DNS service,†the company said in an Edge DNS service incident notice.
“We are actively investigating the problem. If you have any questions or experience any impact due to this issue, please contact Akamai Technical Support.
“To save time, we are providing you with the most recent information available, which is subject to changes, corrections and updates.”
According to Akamai, Edge DNS is its authoritative cloud-based DNS solution designed to provide 24/7 DNS availability and improve DNS responsiveness.
Akamai also confirmed this issue on Twitter, saying it will provide an update within the next 30 minutes.
Akamai is experiencing a service disruption. We are actively investigating the issue and will provide an update in 30 minutes.
– Akamai Technologies (@Akamai) July 22, 2021
The company has now implemented a fix to resolve the ongoing issue and expects service to return to normal for all customers. Akamai says the outage was not the result of a cyber attack.
We are continuing to monitor the situation and can confirm that this is not a cyber attack on the Akamai platform.
– Akamai Technologies (@Akamai) July 22, 2021
Akamai has now revealed that the cause of the global outage was “a software configuration update triggered a bug in the DNS system.”
“At 3:46 pm UTC today, a software configuration update triggered a bug in DNS, the system that directs browsers to websites. This caused an outage affecting the availability of some websites of customers, â€the company said.
“The interruption lasted for up to an hour. After canceling the software configuration update, the services resumed normal operations. Akamai can confirm that this was not a cyber attack against the Akamai platform.
“We apologize for the inconvenience caused. We are reviewing our software update process to avoid future interruptions.”
Last month, another global outage that hit Fastly CDN’s servers impacted a long list of sites and online services, including BleepingComputer.
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